How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Q: Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Q: What is your return policy?

Please check our return/refund/exchange policy here.

1. How long does shipping take?

We offer the following shipping options:

Standard Shipping: 7–12 business days (Free)
Express Shipping: 5–8 business days ($10)

Delivery times are estimates and may vary depending on your location and external factors.

2. How long does it take to process an order?

Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information.

3. Do you provide tracking information?

Yes, once your order is shipped, we will send you a tracking number via email so you can monitor your delivery status.

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only modify or cancel orders before they are processed and shipped.

5. What if I enter the wrong shipping address?

Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. What should I do if my order is delayed?

While we aim to deliver within the estimated timeframe, delays can occur due to high demand, weather, or courier issues. If your order is significantly delayed, please contact us for assistance.

7. What is your return policy?

We accept returns under certain conditions. If you are not satisfied with your purchase, please contact us within a reasonable time after receiving your order for further assistance. (Full Return Policy is available on our website.)

8. How can I contact customer support?

You can reach our support team using the following details:

Email: info@cooklio.shop
Phone: +1 978-277-3145

9. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

10. Do you ship internationally?

Currently, we primarily serve customers within the United States. For other locations, shipping availability may vary.